Refund and Returns Policy

Last Updated: September 1, 2026

At JapanVintage, we want you to feel confident when purchasing authentic vintage bags sourced from Japan.

Many of our products are vintage, pre-owned, unique, or available in limited quantities. Some items may be offered on a backorder basis, meaning that the item may be sourced from our Japanese suppliers, auction platforms, or other authorized sources after an order is placed.

Because vintage items are unique and may naturally show signs of age and previous use, please carefully review the product description, photographs, condition grade, measurements, and other available information before placing your order.

1. Backorder & Product Availability

Some products listed on JapanVintage may be available on a backorder or sourcing-on-demand basis.

When you place a backorder, JapanVintage may need to obtain the item from a third-party source in Japan after your order has been placed.

Because vintage inventory is often unique and can be sold to another buyer, placing an order does not guarantee that JapanVintage will ultimately be able to source the item.

If we are unable to obtain the ordered item for any reason, including the item being sold, withdrawn, unavailable, or materially different from the listing, we will notify you and provide a full refund of the amount paid to JapanVintage.

We will not intentionally substitute a different item without your approval.

2. Backorder Processing & Sourcing Time

Backorder items may require additional processing time because JapanVintage must first source and verify the item before shipment.

Estimated sourcing or processing times may be displayed on the product page or communicated to you after purchase.

These estimates are provided in good faith and are not guaranteed delivery dates.

Delays may occur due to seller availability, Japanese auctions, sourcing conditions, authentication or inspection, payment processing, shipping, customs, carrier delays, or other circumstances outside our reasonable control.

If a significant delay occurs, we will make reasonable efforts to inform you.

3. 14-Day Return Policy

For eligible items, JapanVintage accepts returns requested within 14 calendar days of delivery.

To request a return, please contact us within 14 calendar days after the item is delivered.

Email: [support@japanevintage.com]

Please include your order number and the reason for the return.

Do not ship an item back until JapanVintage has approved the return and provided return instructions.

4. Return Conditions

To be eligible for a return:

The return request must be submitted within 14 calendar days of delivery.
The item must be returned in the same condition in which it was received.
The item must not have been used, worn, altered, repaired, washed, cleaned, or damaged after delivery.
All original accessories and items included with the order must be returned when applicable, including dust bags, boxes, straps, tags, receipts, and other accompanying items.
The item must be securely packaged to prevent damage during return shipping.
The returned item must be the same item originally shipped by JapanVintage.

We reserve the right to reject a return or reduce the refund if the item has been used, damaged, altered, repaired, cleaned, or returned without accessories that were included with the order.

5. Vintage & Pre-Owned Item Condition

All vintage and pre-owned items should be expected to show some signs of age and previous use.

Depending on the item’s age and condition, this may include:

Minor scratches or scuffs
Creasing
Patina
Discoloration
Hardware wear
Surface wear
Minor stains
Natural aging
Storage marks
Odors associated with age or previous use

These characteristics do not necessarily constitute defects.

JapanVintage makes reasonable efforts to accurately describe each item and provide detailed photographs before purchase.

Any condition issue that was clearly disclosed in the product description or reasonably visible in the product photographs may not be considered a defect or misrepresentation.

6. Items That Are Significantly Not as Described

If you believe the item:

Is materially different from the product description;
Has a significant undisclosed defect;
Is substantially different from the photographs or listed specifications; or
Is the wrong item,

please contact us within 14 calendar days of delivery.

Please provide your order number and clear photographs showing the issue.

If JapanVintage confirms that the issue is our responsibility, we may provide a prepaid return shipping label or reimburse reasonable return shipping costs.

After the returned item is received and inspected, JapanVintage will issue an appropriate refund or other resolution.

7. Change-of-Mind Returns

Eligible items may be returned if you simply change your mind, provided that all return conditions in this policy are satisfied.

For change-of-mind returns:

The customer is responsible for return shipping costs.
Original shipping charges are non-refundable.
Any customs duties, import taxes, brokerage fees, or similar charges paid to receive the order may not be refundable by JapanVintage.
The item must be returned in its original condition.
Any return shipping, customs, or other costs associated with sending the item back are the customer’s responsibility unless otherwise agreed by JapanVintage.

8. Backorder Cancellation

Because backorder items may require JapanVintage to purchase or secure the item specifically for the customer, cancellation treatment may depend on the stage of the sourcing process.

Before JapanVintage has secured the item

If you request cancellation before JapanVintage has secured or purchased the item, we will generally provide a full refund.

After JapanVintage has secured or purchased the item

If JapanVintage has already purchased or secured the item specifically for your order, cancellation may be treated as a change-of-mind return rather than a cancellation.

If the item has already been shipped, the return will be handled according to the return conditions in this policy.

Any applicable return shipping costs, original shipping charges, customs duties, taxes, brokerage fees, or other third-party charges may be non-refundable.

If JapanVintage cannot source the item

If JapanVintage is unable to source the item after your order has been placed, we will notify you and provide a full refund of the amount paid to JapanVintage.

9. Return Shipping

For approved change-of-mind returns, the customer is responsible for safely packaging and shipping the item back to JapanVintage.

We strongly recommend using a shipping service with tracking and appropriate insurance, especially for high-value vintage items.

JapanVintage is not responsible for a return that is lost or damaged while being shipped back to us unless JapanVintage provided the return shipping label.

10. Refunds

Once we receive the returned item, JapanVintage will inspect it to confirm that it meets the return conditions.

If the return is approved, the refund will be issued to the original payment method.

JapanVintage will generally process approved refunds within 5–10 business days after the returned item has been inspected.

Your bank, credit card provider, PayPal, or other payment processor may require additional time before the refund appears in your account.

Return Shipping Fee: Free return shipping is provided for all eligible defective, damaged, or wrong items. We will provide a prepaid return shipping label or refund the return shipping costs once verified.

11. Partial or No Refund

A full refund may not be available if:

The item has been used or worn after delivery.
The item has been damaged after delivery.
The item has been altered, repaired, cleaned, or modified.
Original accessories included with the order are missing.
The returned item is materially different from the item originally shipped.
The return is requested outside the 14-day return period.
The item is returned in a condition materially different from the condition in which it was received.

Any reduction in refund will be based on the condition of the returned item and the circumstances of the return.

12. Damaged Items During Delivery

If your package arrives visibly damaged, please take photographs of the package before opening it whenever possible.

After opening the package, photograph the item and any visible damage.

Contact JapanVintage as soon as reasonably possible with:

Your order number;
Photographs of the shipping package;
Photographs of the item; and
A description of the damage.

We will investigate the issue and, where appropriate, work with the shipping carrier to determine the appropriate resolution.

13. Wrong or Incorrect Item

If you receive an item that is different from the item you ordered, please contact us within 14 calendar days of delivery.

If the error is confirmed to be caused by JapanVintage, we will arrange an appropriate resolution, which may include a return, replacement where available, or refund.

14. Exchanges

Because vintage items are often unique or available in very limited quantities, JapanVintage generally does not offer direct exchanges.

If you would like a different item, you may return the eligible item under this policy and place a separate order for another available item.

15. Customs Duties, Import Taxes & Fees

Orders shipped from Japan to the United States or other countries may be subject to customs duties, import taxes, brokerage fees, or other government or carrier charges depending on the destination and applicable laws and regulations.

Where applicable, duties and taxes collected at checkout may be displayed before payment.

The treatment of customs duties, import taxes, brokerage fees, and similar charges upon cancellation or return may depend on the applicable customs procedures, payment provider, carrier, and destination-country regulations.

JapanVintage does not guarantee that customs duties, import taxes, brokerage fees, or other government or third-party charges will be refundable.

16. Refunds When JapanVintage Cannot Fulfill a Backorder

If JapanVintage accepts a backorder but subsequently cannot source or fulfill the item, we will notify you as soon as reasonably possible.

In such circumstances, JapanVintage will provide a full refund of the amount paid to JapanVintage for the unavailable item.

The refund will normally be issued to the original payment method.

JapanVintage will not knowingly ship a materially different item without obtaining the customer’s approval.

17. Product Availability & Third-Party Sources

Because some vintage products are sourced from third-party sellers, auctions, marketplaces, and other sources in Japan, availability can change without notice.

JapanVintage does not control the inventory, pricing, auction results, seller decisions, or availability of third-party sources.

If the source price, condition, authenticity information, or availability changes materially before JapanVintage secures the item, we may cancel the order and provide a full refund rather than fulfill the order under materially different conditions.

18. How to Request a Return or Cancellation

To request a return or cancellation, please contact:

JapanVintage
Email: [support@japanevintage.com]
Website: [japanevintage.com]

Please provide:

Order number
Customer name
Reason for cancellation or return
Photos of the item, when applicable

Do not send an item back without receiving return instructions from JapanVintage first.

19. Contact Us

If you have any questions regarding returns, refunds, cancellations, or backorders, please contact us: