Shipping Policy

Last Updated: September 4, 2026

JapanVintage ships vintage and pre-owned items from Japan to customers in the United States and other available destinations.

1. Shipping Fee

The exact shipping fee will be displayed at checkout before you complete your purchase.

Where applicable, duties and taxes may also be calculated and displayed at checkout.

2. Shipping Method

Our primary international shipping service is Japan Post EMS.

Orders will be shipped to the address provided at checkout. Please carefully check your shipping address before completing your order.

Once an order has been processed or shipped, we may not be able to change the shipping address.

3. Processing & Shipping Time

In-Stock Items

In-stock orders are generally processed and shipped within 1–3 business days after payment has been successfully confirmed.

Processing time does not include international transit or customs clearance.

Backorder Items

Backorder items require additional time because JapanVintage must first source and secure the item before preparing it for shipment.

The estimated sourcing or processing time will be displayed on the product page when applicable.

Backorder processing times are estimates and are not guaranteed delivery dates.

If we are unable to source a backordered item, we will notify you and provide a full refund of the amount paid for the unavailable item.

4. Delivery Time

International delivery times depend on the destination, carrier, customs clearance, and other circumstances.

Delivery estimates provided at checkout are estimates only and are not guaranteed.

Customs inspections, carrier delays, weather, holidays, or other circumstances may result in longer delivery times.

We aim to ship orders within three business days after receiving them (excluding orders with deferred payment). Shipments are made every day except Thursdays and Sundays, excluding holidays. In some cases, it may take over a week to ship your order. For specific inquiries regarding shipping times, don’t hesitate to contact us at support@japanevintage.com.

Note: Initial credit card payments may take longer to process, usually between 3 to 10 days (excluding weekends and holidays). Your order will be shipped once payment verification is complete.

5. Order Tracking

Once your order is shipped, a shipping confirmation email with a tracking link will be sent to the email address provided at checkout. If you don’t see this email, please check your spam folder. If you still haven’t received it, contact us at support@japanevintage.com

We are pleased to partner with the internationally recognized carrier, JapanPost EMS, for all our global shipments. You can easily track the location of your package using EMS’s dedicated shipping tracking service.

Note: Due to global circumstances, shipping to certain regions may be unavailable or take longer than usual. Please contact us via email for confirmation.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges depending on the destination and applicable regulations.

Where available, applicable duties and taxes may be calculated and collected at checkout through our international shipping and landed-cost service.

If duties or taxes are not collected at checkout, the recipient may be responsible for paying them upon delivery or customs clearance.

JapanVintage is not responsible for delays caused by customs authorities.

7. Unclaimed or Refused Packages

If a package is returned to JapanVintage because it was not claimed or the recipient refused delivery, we may hold the item for up to 30 days.

During this period, the customer may request reshipment and will be responsible for the applicable reshipping costs.

If the package remains unclaimed after 30 days, the order may be canceled.

Any refund will be handled in accordance with our Return & Refund Policy and may be reduced by applicable shipping, payment processing, customs, or other non-refundable costs.

8. Address Changes

Please make sure your shipping address is correct before completing your order.

If you need to change your address, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

JapanVintage is not responsible for delays, additional shipping costs, or returned packages resulting from an incorrect or incomplete address provided by the customer.

9. Shipping Delays & Restrictions

Shipping to certain destinations may be temporarily unavailable or may take longer than usual due to carrier restrictions, customs regulations, international transportation conditions, or other circumstances beyond our reasonable control.

If we are unable to ship your order to the selected destination, we will contact you and provide an appropriate resolution.

10. Cancellation & Shipping-Related Refunds

Cancellation requests should be submitted as soon as possible.

For backorder orders, cancellation treatment may depend on whether JapanVintage has already secured or purchased the item.

Please refer to our Return & Refund Policy for detailed cancellation and refund conditions.

Shipping charges and payment processing fees may be non-refundable where applicable.

Please Note:
Payment processing fees (e.g., those charged by PayPal, etc.) are non-refundable and will not be returned during the refund process.

11. Contact Us

For questions regarding shipping, tracking, or your order, please contact:

JapanVintage
Email: support@japanevintage.com